Order & Payment Policy

1. Order Confirmation

When you place an order through alphaess-pps.com, you will receive an email with your order number and order summary within 24 hours. It takes 3-5 business days to dispatch the package after processing the payment.

2. Change the Shipping Address

You can cancel or edit your order while it's still in processing status. Once the status changes to shipped, the order cannot be edited or canceled.
Please contact us through Amazon or service.pps@alpha-ess.com within one day after placing an order.

3. Tracking Orders

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folders or contact us by email at service.pps@alpha-ess.com. You can also view tracking numbers once your order has shipped by logging into your customer account.

4. Accepted Payment Methods

Currently, Alphaess-pps.com supports 2 payment methods: Paypal and Credit/Debit Card. 

 

PayPal Payment:

You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction. 

1. Log in to your PayPal account or use Credit Card Express.
2. Enter your card details, then click ''Submit.''
3. Your payment will be processed, and an invoice will be sent to your email address.

 

Credit/Debit Card

We accept the below credit/debit cards as payment:

- Visa
- MasterCard
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- PayPal
- Shop Pay
- Venmo