FAq

  • Product: AP1000
  • About Shipping & Returns

Q1: What devices can AP1000 power?

A: Please note that the total output of AP1000 is 1000W, which means it can power any devices under 1000W. 

Q2: Can the AP1000 be recharged while using? 

A: Yes, AP1000 supports pass-through charging. 

Q3: Can the AP1000 be used as UPS? 

A: No, the AP1000 can't be used as UPS, you need to press the power button to turn on the AC/USB /DC output, so it can't be turned on and off automatically. 

Q4: How to know the working time for my device? 

A: Working time =1036Wh* 0.9 / operating power of your device. 

Q5: Does the AP1000 include a built-in MPPT controller? 

A: All AlphaESS power stations have a built-in MPPT controller. 

Q6: How do I know the AP1000 is recharged? 

A: Check if the LCD Battery Display shows the input watts. 

Q7: Can I keep this charged up by keeping it plugged in all the time in case of a power outage? 

A: Yes, you can keep the battery plugged in to charge. 

Q8: Can I use it indoors? 

A: Yes, the AP1000 is safe to use indoors. 

Q9: Why does it take so long to recharge the power station from 99% to 100%? 

A: When the power station is charged at low power, the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the trickle charging stage with a lower charging rate, which can protect the battery from high current impact to damage the internal structure so that the charging speed will slow down. 

Q10: Are the output ports regulated, and if so, which ones are regulated? 

A: All output ports of AlphaESS power stations are regulated. The voltage won't change when the battery power decreases. 

Q11: Can the battery inside be replaceable? 

A: No, the batteries inside of AlphaESS power station are not replaceable. 

Q1: Has my package shipped out?

A: Order from amazon: You can track your order and deliveries from Your Orders on Amazon.com or the Amazon Mobile Shopping app.


Order from AlphaESS-PPS.com: You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folders or contact us by email at service.pps@alpha-ess.com. You can also view tracking numbers once your order has shipped by logging into your customer account.

Q2: How to process a return and refund?

A: 1. Please feel free to contact us via service.pps@alpha-ess.com or Amazon. We will provide the after-sale service for you within 24 hours.


2. As part of our RMA process, we will need some info to process your return and replacement:

  • Amazon order number:

  • Shipping address:

  • Serial number: 

Thank you in advance.

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Still Have Any Questions?

Email us at service.pps@alpha-ess.com and we will get back to you within 1-2 business days.